For Customers

How does Good Food Good Feels work?

Browse restaurants near you, add items to your cart, and check out. A driver is dispatched to pick up your order and deliver it to you. You’ll get a 4-digit confirmation code in your order email – give that to your driver when they arrive to confirm receipt.

Where do you deliver?

We currently serve Paso Robles, California and surrounding areas within a 7-mile radius. We are actively expanding.

How much does delivery cost?

Delivery is a flat $10 for any order up to 7 miles. Pickup orders are free for customers.

What is the 4-digit confirmation code?

When your order is confirmed, you receive a unique 4-digit code by email. Give this to your driver upon delivery to confirm you received a complete and correct order. Inspect your order before giving the driver your code – providing it means you have accepted the delivery. If something is wrong, do not give the code and contact us immediately at goodfoodgoodfeels@outlook.com.

Can I cancel my order?

Yes, but only before the restaurant begins preparing it. Once preparation has started, cancellations are not eligible for a refund. The $10 driver fee is non-refundable once a driver has been dispatched. Email goodfoodgoodfeels@outlook.com immediately to request a cancellation.

What if my order is wrong or never arrived?

Contact us at goodfoodgoodfeels@outlook.com with your order number and a description of the issue. For food safety concerns, include a photo if possible. We aim to respond within 24 hours.

How do I pay?

We accept all major credit and debit cards, processed securely through Stripe at checkout.

What if I entered the wrong delivery address?

You are responsible for verifying your address at checkout. Orders delivered to an incorrect address you provided are not eligible for a refund. Contact us immediately if you catch a mistake before the order is dispatched.

For Restaurant Partners

Why should I partner with Good Food Good Feels?

We charge just 10% per order – compared to 20 to 35% charged by the big platforms. You keep 90% of every food sale.

How do I sign up?

Fill out the Restaurant Application at goodfoodgoodfeels.com/restaurant-application/. We review applications typically the same day and will follow up by email with your Store Manager login.

What do I need to apply?

A valid federal EIN and a current business license or food handler’s permit.

What is the driver wait fee?

If your order is not ready within 5 minutes of driver arrival, a fee of $0.45 per minute is charged for each additional minute. Wait fees appear in your Store Manager transaction history with full timestamps.

How do I avoid wait fees?

Start preparing as soon as you receive an order notification.

When and how do I get paid?

Payouts are processed every night at 11pm PT. Any balance of $5.00 or more is automatically transferred to your connected Stripe bank account. Balances under $5 roll over to the next night. Your full transaction history is visible in your Store Manager dashboard.

Can I use other delivery platforms at the same time?

Yes. Our partnership is non-exclusive.

For Drivers

How do I become a driver?

Fill out the Driver Application at goodfoodgoodfeels.com/driver-application/. We review applications typically the same day and will follow up by email.

How does dispatch work?

We use Shipday for delivery dispatch. Once approved, download the Shipday Driver App, sign in, and go online when ready.

What is the 4-digit delivery code?

Ask for it when you deliver and enter it in the Shipday app to complete the delivery. Do not mark an order as delivered without the code. If a customer refuses to provide the code or says their order is wrong, do not leave the order and contact us at goodfoodgoodfeels@outlook.com immediately.

When and how do I get paid?

Every night at 11pm PT, any balance of $5.00 or more is automatically transferred to your connected bank account. A $1.99 processing fee is deducted per payout. Balances under $5 roll over to the next night.

What are the driver requirements?

A valid driver’s license, insured vehicle, and a smartphone capable of running the Shipday Driver App.

General

How is Good Food Good Feels different from DoorDash or Uber Eats?

We charge restaurants only 10% – compared to 20 to 35% on the big platforms. That means lower prices for customers, more money for restaurants, and fair pay for drivers.

How do I contact you?

Email goodfoodgoodfeels@outlook.com. We are a small local team and aim to respond within 24 hours.