For Customers

How does Good Food Good Feels work?

Browse restaurants near you, add items to your cart, and check out. A driver is dispatched to pick up your order and deliver it to you. You’ll get a 4-digit confirmation code in your order email – give that to your driver when they arrive to confirm receipt.

Where do you deliver?

We currently serve Paso Robles, California and surrounding areas within a 7-mile radius. We are actively expanding.

How much does delivery cost?

Delivery is a flat $10 for any order up to 7 miles. Pickup orders are free for customers.

What is the 4-digit confirmation code?

When your order is confirmed, you receive a unique 4-digit code by email. Give this to your driver upon delivery to confirm you received a complete and correct order. Inspect your order before giving the driver your code – providing it means you have accepted the delivery. If something is wrong, do not give the code and contact us immediately at Charles@goodfoodgoodfeels.com.

Can I track my driver?

Yes. Once your driver is assigned and on the way, you can follow them live directly from your order confirmation page. You’ll also have call and text buttons to reach your driver or the restaurant directly if needed.

Can I cancel my order?

Yes, but only before the restaurant begins preparing it. Once preparation has started, cancellations are not eligible for a refund. The $10 driver fee is non-refundable once a driver has been dispatched. Email Charles@goodfoodgoodfeels.com immediately to request a cancellation.

What if my order is wrong or never arrived?

Contact us at Charles@goodfoodgoodfeels.com with your order number and a description of the issue. For food safety concerns, include a photo if possible. We aim to respond within 24 hours.

How do I pay?

We accept all major credit and debit cards, processed securely through Stripe at checkout.

What if I entered the wrong delivery address?

You are responsible for verifying your address at checkout. Orders delivered to an incorrect address you provided are not eligible for a refund. Contact us immediately if you catch a mistake before the order is dispatched.

For Restaurant Partners

Why should I partner with Good Food Good Feels?

We charge just 10% per order – compared to 20 to 35% charged by the big platforms. You keep 90% of every food sale.

How do I sign up?

Fill out the Restaurant Application at goodfoodgoodfeels.com/restaurant-application/. We review applications typically the same day and will follow up by email with your Store Manager login.

What do I need to apply?

A valid federal EIN and a current business license or food handler’s permit.

What is the driver wait fee?

If your order is not ready within 5 minutes of driver arrival, a fee of $0.45 per minute is charged for each additional minute. Wait fees are deducted from your balance and visible in your Store Manager transaction history with full timestamps.

How do I avoid wait fees?

Start preparing as soon as you receive an order notification.

When and how do I get paid?

Your 90% share is transferred automatically via Stripe when each order completes, directly to your connected bank account or debit card.

• Instant Payouts (debit card): Connect a supported debit card during Stripe onboarding and funds typically arrive within 30 minutes — any day, any time, including weekends and holidays. A 1.5% instant payout fee applies per transfer. Learn more about Instant Payouts →
• Standard Payouts (bank account): Connect a bank account and funds are typically available within 2–7 business days at no additional fee.

Your full transaction history is visible in your Store Manager dashboard.

Can I use other delivery platforms at the same time?

Yes. Our partnership is non-exclusive.

Do I need to pay Square or Toast to use the POS integration?

Square: Connecting your Square account to GFGF is free. Square does not charge a monthly fee for third-party platforms to connect via their API. You continue paying whatever you already pay Square for your POS software — nothing changes. For full details on Square’s pricing, visit Square’s fees page →

Toast: Connecting Toast is also free on our end. However, Toast may require a feature called Partner Connect to be active on your Toast account before third-party platforms can send orders to your POS. This is a Toast subscription feature — check with Toast support to confirm whether your current plan includes it. For details, visit Toast’s pricing page →

Will connecting my POS affect my 90% payout?

No. Your GFGF commission rate stays at 10% regardless of which POS you use or whether you connect one at all. POS integration is purely a convenience feature that routes orders to your existing kitchen display. It has no effect on your earnings or payout schedule.

For Drivers

How do I become a driver?

Fill out the Driver Application at goodfoodgoodfeels.com/driver-application/. We review applications typically the same day and will follow up by email.

How does dispatch work?

Once approved, log in to your Driver Dashboard at goodfoodgoodfeels.com/driver-login and go online when you’re ready. Orders are automatically assigned to you based on your proximity to the restaurant and your rating.

What is the 4-digit delivery code?

Ask for it when you deliver and enter it in your Driver Dashboard to complete the delivery. Do not mark an order as delivered without the code. If a customer refuses to provide the code or says their order is wrong, do not leave the order and contact us at Charles@goodfoodgoodfeels.com immediately.

How much do I earn per delivery?

You earn a flat $10 per completed delivery. This fee is structured to include both your base delivery pay and California Prop 22 earnings compliance — there is no separate Prop 22 top-up paid on top of this amount. The $10 is your full earnings per delivery.

When and how do I get paid?

Your earnings are automatically transferred via Stripe when each delivery is completed, directly to your connected debit card or bank account.

• Instant Payouts (debit card): Connect a supported debit card during Stripe onboarding and funds typically arrive within 30 minutes — any day, any time, including weekends and holidays. A 1.5% instant payout fee is deducted per transfer. Learn more about Instant Payouts →
• Standard Payouts (bank account): Connect a bank account and funds are typically available within 2–7 business days at no additional fee.

A $1.99 processing fee is deducted per payout. Balances under $5 roll over.

What are the driver requirements?

A valid driver’s license, insured vehicle, and a smartphone with a modern browser to access your Driver Dashboard.

What do I do if my vehicle breaks down mid-delivery?

Pull over safely and turn on your hazard lights. Then use the breakdown button in your Driver Dashboard to notify support immediately and release the order for reassignment. You can also:

1. Email us immediately at Charles@goodfoodgoodfeels.com with your name, order number, and location.
2. Do not leave the food unattended if you can help it — hold onto it until we confirm a handoff driver is on the way.
3. If you can’t hold it, let us know and we’ll coordinate a replacement with the restaurant.

You will not be penalized for genuine vehicle emergencies. Just communicate quickly.

General

How is Good Food Good Feels different from DoorDash or Uber Eats?

We charge restaurants only 10% – compared to 20 to 35% on the big platforms. That means lower prices for customers, more money for restaurants, and fair pay for drivers.

How do I contact you?

Email Charles@goodfoodgoodfeels.com. We are a small local team and aim to respond within 24 hours.